Effective Date: 1 March 2026
Applies to: trestlecart.com and all Trestle Cart services
Contents
- Agreement Overview
- Definitions
- Our Services
- Engagement Process
- Payments & Billing
- Deliverables & Approvals
- Intellectual Property
- Confidentiality
- Client Obligations
- Platform & Account Access
- Warranties & Disclaimers
- Limitation of Liability
- Termination
- Website Use
- Dispute Resolution
- General Provisions
- Contact Us
Welcome to Trestle Cart. These Terms of Service (“Terms”) govern your use of our website at trestlecart.com and the eCommerce growth services we provide. By accessing our website, submitting a contact form, or engaging our services, you agree to be bound by these Terms.
If you are entering into a service agreement on behalf of a company, you represent that you have the authority to bind that company to these Terms.
Please read these Terms carefully. If you have any questions, contact us at hello@trestlecart.com before proceeding.
1. Agreement Overview
These Terms constitute a binding agreement between you (“Client,” “you,” or “your”) and Trestle Cart (“we,” “us,” or “our”), an international eCommerce growth partner operating from Karachi, Pakistan and London, United Kingdom.
These Terms apply to all services, proposals, and engagements unless a separate signed Service Agreement is in place. Where a separate Service Agreement exists, its terms prevail over these general Terms in the event of any conflict.
2. Definitions
| Term | Meaning |
|---|---|
| Services | The eCommerce strategy, design, development, and growth services we provide, as described in our service packages or a Service Agreement. |
| Service Agreement | A written proposal, statement of work, or contract that defines the specific scope, deliverables, timeline, and pricing for a particular engagement. |
| Deliverables | The work product we create for you — including but not limited to designs, code, strategies, reports, content, and campaign assets. |
| Platform | Any eCommerce, marketing, or analytics platform we access or manage on your behalf (Shopify, WooCommerce, Google Analytics, Meta Ads, etc.). |
| Confidential Information | Any non-public information shared between parties, including business data, strategies, credentials, customer data, financial information, and proprietary processes. |
3. Our Services
Trestle Cart provides modular eCommerce services across four categories: Strategy, Design, Development, and Growth. These services are delivered through structured packages or custom configurations tailored to your business needs.
3.1 Service Packages
| Package | Type | Investment | Commitment |
|---|---|---|---|
| Launch Pad | One-time project | $5,999 | None (3–4 week delivery) |
| Growth Engine | Monthly retainer | $2,999/month | 3 months minimum |
| Scale Accelerator | Monthly retainer + ad management | $5,999/month + ad fees | 3 months minimum |
| Empire Builder | Custom monthly retainer | From $15,000/month | 6 months minimum |
Package inclusions, deliverables, timelines, and any deviations from these standard terms will be documented in your Service Agreement prior to commencement of work.
3.2 Service Modifications
We reserve the right to update our service offerings, packages, and pricing at any time. Changes to pricing or scope will not affect active engagements unless mutually agreed in writing.
4. Engagement Process
All service engagements follow this process:
Step 1 — Discovery Call. We conduct a complimentary discovery call to understand your business, goals, and challenges. This call does not create any obligation for either party.
Step 2 — Proposal. Based on the discovery call, we prepare a detailed Service Agreement outlining scope, deliverables, timeline, pricing, and payment schedule. All proposals are valid for 14 days unless otherwise stated.
Step 3 — Acceptance. The engagement begins when you approve the Service Agreement in writing (email confirmation is sufficient) and the initial payment has been received.
Step 4 — Onboarding. We set up communication channels (Slack, email, or WhatsApp), project management access (ClickUp), and request any necessary platform credentials or brand assets.
Step 5 — Delivery. Work is delivered according to the agreed timeline with regular check-ins, review cycles, and milestone approvals as specified in the Service Agreement.
5. Payments & Billing
5.1 Payment Terms
| Service Type | Payment Structure | Due Date |
|---|---|---|
| One-time projects (Launch Pad) | 50% deposit upfront, 50% upon delivery | Deposit: before work begins. Balance: upon final delivery. |
| Monthly retainers (Growth Engine, Scale Accelerator) | First month + setup fee upfront, subsequent months billed in advance | 1st of each calendar month, net 7 days. |
| Custom engagements (Empire Builder) | As specified in Service Agreement | Per Service Agreement. |
5.2 Payment Methods
We accept payments via Stripe (credit card, debit card, ACH), bank wire transfer, and PayPal where available. All payments are processed in US Dollars (USD) unless otherwise agreed. Currency conversion fees, if applicable, are the Client’s responsibility.
5.3 Late Payments
Invoices not paid within 7 days of the due date are considered overdue. We reserve the right to pause all active work on overdue accounts until payment is received. A late fee of 1.5% per month (or the maximum permitted by applicable law, whichever is lower) may be applied to overdue balances. Accounts overdue by more than 30 days may result in termination of the engagement at our discretion.
5.4 Taxes
All prices are quoted exclusive of applicable taxes. You are responsible for any VAT, GST, sales tax, withholding tax, or other taxes imposed by your jurisdiction. We will provide tax documentation as required.
5.5 Refund Policy
Our commitment: We stand behind our work. If you are unsatisfied with a deliverable, we will revise it until it meets the agreed specification — at no additional cost — up to the revision limits specified in your Service Agreement.
One-time projects: The 50% deposit is non-refundable once work has commenced, as it covers team allocation, research, and initial strategy development. The remaining 50% is payable upon delivery but is refundable if we fail to deliver the agreed scope within a reasonable timeframe beyond the agreed deadline (plus any delays caused by the Client).
Monthly retainers: Retainer fees are non-refundable for the current billing period. You may cancel future months according to the termination terms in Section 13. No refunds are issued for partial months.
Exceptional circumstances: If we materially fail to deliver on our commitments, we will work with you in good faith to find a fair resolution, which may include partial refunds, service credits, or additional deliverables.
6. Deliverables & Approvals
6.1 Delivery
We deliver work according to the timelines specified in your Service Agreement. Timelines are estimates based on the assumption that the Client provides required materials, feedback, and approvals in a timely manner. Delays caused by the Client (late feedback, missing assets, scope changes) will extend delivery timelines accordingly.
6.2 Review & Revisions
Unless otherwise specified in your Service Agreement, each deliverable includes up to two rounds of revisions within the agreed scope. Additional revisions beyond this are billed at our standard hourly rate or as a scope addition.
6.3 Approval
Deliverables are considered approved when you provide written confirmation (email is sufficient) or when 7 business days have passed after delivery without feedback. Approved deliverables trigger the next project phase or payment milestone as applicable.
6.4 Quality Standards
All deliverables are subject to our internal quality control process, which includes self-review, peer review, and QA review before Client delivery. We target a first-time approval rate above 70% and on-time delivery above 95%.
7. Intellectual Property
7.1 Client Ownership
Upon full and final payment for a deliverable, you own all intellectual property rights in the custom work product created specifically for you, including brand identity assets, store designs, custom code developed for your platform, content written for your brand, and campaign assets created for your accounts.
7.2 Trestle Cart Retained Rights
We retain ownership of our pre-existing intellectual property, including our internal tools, frameworks, processes, methodologies, templates, and code libraries that exist independently of your project and may be used across multiple clients. Any such pre-existing IP incorporated into your deliverables is licensed to you on a perpetual, non-exclusive, royalty-free basis for use within the scope of your business.
7.3 Portfolio & Case Studies
We retain the right to display non-confidential aspects of our work for you in our portfolio, case studies, and marketing materials — including screenshots, performance metrics (anonymised if requested), and general descriptions of the engagement. If you prefer your project to remain confidential, please notify us in writing and we will honour that request.
7.4 Third-Party Assets
Where we incorporate third-party assets into your deliverables (stock photography, fonts, plugins, themes, SaaS tools), those assets remain subject to their respective licences. We will inform you of any ongoing licence requirements. The cost of third-party licences is your responsibility unless explicitly included in the Service Agreement.
8. Confidentiality
Both parties agree to maintain the confidentiality of all Confidential Information received from the other party during the course of the engagement.
What’s covered: Business strategies, financial data, customer data, login credentials, proprietary processes, unreleased product information, pricing agreements, and any information marked as confidential or that a reasonable person would understand to be confidential.
What’s excluded: Information that is publicly available through no fault of the receiving party, independently developed without reference to the disclosing party’s information, or lawfully obtained from a third party without restriction.
Duration: Confidentiality obligations survive termination of the engagement and remain in effect for 3 years from the date of disclosure, or indefinitely for trade secrets.
Permitted disclosures: We may share your Confidential Information with our team members who need it to deliver your services, and with third-party tools and platforms as necessary for service delivery (as described in our Privacy Policy). We will not share your Confidential Information with competitors or for any purpose unrelated to your engagement.
9. Client Obligations
For us to deliver effectively, you agree to provide accurate and complete information about your business, goals, and requirements. You agree to provide timely feedback, approvals, and decisions within the timeframes discussed (typically 2–3 business days for review cycles). You agree to provide necessary brand assets, product information, and content in the formats requested. You agree to inform us promptly of any changes to your business, platforms, or requirements that may affect our work. You agree to maintain active subscriptions to any third-party platforms required for service delivery (Shopify, hosting, email, ad accounts, etc.).
Where delays in Client-provided materials or approvals exceed 10 business days, we reserve the right to reassign team resources. Resuming work after such delays may require rescheduling and is subject to team availability.
10. Platform & Account Access
To deliver our services, we may require access to your eCommerce platforms, analytics accounts, advertising accounts, hosting environments, and related systems.
Access principles: We request only the minimum access level required for the task. We access accounts exclusively for the purpose of delivering agreed services. All credentials are stored encrypted and shared only with authorised team members. We never modify account ownership or billing without your explicit written approval.
Access revocation: Upon completion or termination of an engagement, we will revoke our own access to your accounts within 5 business days. You may also revoke access at any time — though doing so during an active engagement may affect our ability to deliver services.
Third-party platform terms: Your use of platforms like Shopify, WooCommerce, Google Ads, Meta Ads, and others is governed by their respective terms of service. We operate within these terms but are not liable for changes to third-party platform policies, outages, or data loss caused by these platforms.
11. Warranties & Disclaimers
11.1 Our Warranties
We warrant that services will be performed with reasonable skill, care, and diligence consistent with industry standards for eCommerce service providers. We warrant that deliverables will materially conform to the specifications agreed in the Service Agreement. We warrant that we will not knowingly infringe any third-party intellectual property rights in creating your deliverables.
11.2 Disclaimers
No guarantee of results. eCommerce outcomes depend on numerous factors beyond our control, including product quality, market conditions, pricing strategy, customer service, inventory management, and competitive dynamics. While we apply industry best practices and data-driven strategies, we cannot and do not guarantee specific revenue, traffic, conversion rates, or ranking results.
Website “as is.” Our website and its content are provided “as is” and “as available.” We make no warranties regarding the accuracy, completeness, or timeliness of website content, including pricing information, which is subject to change.
Third-party services. We are not liable for the performance, availability, or policies of third-party platforms, tools, or services integrated into your eCommerce operations.
12. Limitation of Liability
Cap on liability. To the maximum extent permitted by applicable law, Trestle Cart’s total aggregate liability arising from or related to these Terms or any Service Agreement shall not exceed the total fees paid by you to Trestle Cart during the 12 months immediately preceding the event giving rise to the claim.
Exclusion of damages. In no event shall Trestle Cart be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of data, loss of business opportunities, or business interruption — even if we have been advised of the possibility of such damages.
Exceptions. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be lawfully excluded or limited.
Mutual responsibility. Both parties acknowledge that the limitations in this section reflect a reasonable allocation of risk and form an essential basis of the agreement between the parties.
13. Termination
13.1 Termination by Client
| Engagement Type | Notice Required | Financial Terms |
|---|---|---|
| One-time project (before delivery) | Written notice at any time | Deposit is non-refundable. You pay for work completed to date at a pro-rata rate. |
| Monthly retainer (within minimum term) | 30 days written notice | Remaining months in the minimum term are payable. Current month is non-refundable. |
| Monthly retainer (after minimum term) | 30 days written notice | Current month is non-refundable. No further charges after the notice period. |
| Empire Builder | 60 days written notice | Per Service Agreement terms. |
13.2 Termination by Trestle Cart
We may terminate an engagement with 30 days written notice for any reason. We may terminate immediately if you breach a material term of these Terms or the Service Agreement and fail to remedy the breach within 14 days of written notice, if payment is overdue by more than 30 days, or if continuing the engagement would require us to violate applicable law or third-party platform policies.
13.3 Upon Termination
We will deliver all completed and in-progress work to you within 10 business days. We will revoke our access to your platforms within 5 business days. You will pay for all work completed to date and any outstanding invoices. Sections that by their nature should survive termination will do so, including Sections 7 (Intellectual Property), 8 (Confidentiality), 11 (Warranties), 12 (Limitation of Liability), and 15 (Dispute Resolution).
14. Website Use
You may use trestlecart.com for lawful purposes only. You agree not to use the website to transmit harmful, threatening, defamatory, or objectionable material, to attempt to gain unauthorised access to any part of the website or its underlying systems, to scrape, mine, or extract data from the website without permission, to interfere with the website’s functionality or other users’ experience, or to use the website for purposes competitive to Trestle Cart’s business.
All website content — including text, design, code, graphics, and the Trestle Cart brand — is our intellectual property and is protected by applicable copyright and trademark laws. You may not reproduce, modify, or distribute website content without our written permission.
15. Dispute Resolution
15.1 Good Faith Negotiation
Both parties agree to first attempt to resolve any dispute arising from these Terms or any Service Agreement through direct, good-faith negotiation. The disputing party shall provide written notice describing the dispute, and both parties shall engage in discussions for a minimum of 30 days before pursuing other remedies.
15.2 Mediation
If negotiation does not resolve the dispute within 30 days, either party may propose mediation through a mutually agreed mediator. Mediation costs shall be shared equally.
15.3 Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. For clients based in the United States, disputes may alternatively be resolved under the laws of the State of Delaware. The choice of jurisdiction does not prevent either party from seeking injunctive relief in any competent court to protect intellectual property or confidential information.
16. General Provisions
Entire Agreement. These Terms, together with any applicable Service Agreement and our Privacy Policy, constitute the entire agreement between the parties and supersede all prior discussions, negotiations, and agreements.
Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
Assignment. You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations in connection with a merger, acquisition, or sale of substantially all of our assets, provided the assignee agrees to honour these Terms.
Waiver. Failure by either party to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.
Force Majeure. Neither party shall be liable for delays or failures caused by events beyond reasonable control, including natural disasters, pandemics, government actions, internet outages, cyberattacks, or platform outages.
Notices. Official notices under these Terms shall be sent by email to the addresses established during the engagement (or to hello@trestlecart.com for notices to Trestle Cart). Notices are deemed received on the business day following transmission.
Independent Contractors. Trestle Cart and the Client are independent contractors. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship.
Changes to Terms. We may update these Terms from time to time. Material changes will be communicated via our website. Your continued engagement with our services after changes constitutes acceptance. Active Service Agreements are not affected by general Terms updates unless explicitly agreed.
17. Contact Us
If you have questions about these Terms or need to discuss any aspect of your engagement, we’re here to help:
Trestle Cart
Email: hello@trestlecart.com
Legal: legal@trestlecart.com
Website: trestlecart.com
Headquarters:
Suite 401, Business Bay, Shahrah-e-Faisal
Karachi 75400, Pakistan
United Kingdom:
71-75 Shelton Street, Covent Garden
London WC2H 9JQ